What to Expect From Water Restoration Toronto
Water restoration Toronto jobs feel chaotic from the inside, so here is the sequence we follow from the first call to the final walkthrough.
Fully licensed and insured
Open 24 hours, 7 days
The first call
When you phone, we ask a handful of practical questions. Is the water still running? Which rooms are wet? Is it clear, grey or dark and foul? Are you in a house, a townhouse or a condo, and which floor? Is the power on in the wet area? The answers decide whether the crew brings pumps, containment sheeting or a leak-detection kit, and they let us tell you honestly how soon someone can be with you.
If you can do so safely, turn off the water at the main valve, keep out of standing water near outlets and take photographs before anything is moved. Then call us, and call your insurer once the crew is on the way.
On site: the first two hours
The crew protects what is still dry, extracts standing water and checks how far the moisture has gone. In a downtown condo that may mean following a leak along a stack to the suite below; in an older house it may mean checking plaster over lath and the wall behind a tub. Readings are taken and photographs recorded before anything is removed, so that the starting condition is on file.
What gets documented
- The source of the water and the time the loss was discovered
- Moisture readings in every affected room, repeated each visit
- Thermal images showing where water travelled behind finishes
- Photographs of materials removed and the reason each was removed
- The reading that shows the structure has reached its dry standard
Drying and the written scope
Once the assessment is complete you receive a written scope and a price. Nothing is repaired before that. Drying usually takes 3 to 5 days, depending on the materials, how long they were wet and the size of the area. Equipment stays in place until the readings agree, and the crew attends each day to check it rather than leaving machines running unattended.
Common questions
Do I have to be home?
Not for the whole job. We need access at the start, and we will agree a schedule for later visits.
Can I stay in the house during drying?
Usually yes, though the equipment is loud and some rooms may be sectioned off. We will tell you which.
What if the water is dirty?
Water from a sewer or drain is handled with protective equipment, containment and disinfection, and affected porous materials are removed.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.